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Global integration in the "cloud"
E-commerce platform in ASP-SaaS mode

EDICOM B2B Cloud Platform

Services

As a service company, EDICOM promotes advanced B2B e-commerce models setting out from total customer orientation of each and every one of the professionals charged with ensuring optimum performance of the solutions used by thousands of users worldwide every day through our Cloud Computing model.

The EDICOM B2B Cloud Platform model is based on a powerful service infrastructure managed by qualified professionals to ensure uninterrupted system activity 24 hours a day, 365 days a year. To this end, we deploy a solid organization of qualified people performing their duties in various areas:

Monitorización técnica 24x7 Technical monitoring 24x7: A technical team experienced in communications, systems and programming, permanently monitors and looks after our technological infrastructure, ensuring smooth operation of all the solutions and applications up and running. The team likewise consists of people with specific responsibility and decision-making skills to adopt the necessary measures in real-time to allow uninterrupted service through the EDICOM B2B Cloud Platform.
Centro Internacional de Soporte International Support Centre: Rollout of an e-commerce solution through our ASP–SaaS platform includes a backup service for the user to resolve any queries or incidents. This service is taken care of by the CSC (Customer Service Centre) and ensures personalized attention for thousands of users all over the world in seven different languages, within our customers’ normal working hours in their respective countries.
Project Management Project Management: Consisting of a team of engineers of different nationalities, responsible under a strict project-management perspective for all the tasks necessary for start-up and the adaptations needed to achieve the goals and objectives of each client in their e-commerce projects.
	Servicios avanzados de gestión Advanced Management Services: Under the name EDICOM Advanced Services, we make a broad range of outsourcing options available to our clients for all management services associated with any B2B project for customer-supplier integration. These services take in everything from total Outsourcing of the client’s e-commerce solution, including management and administration of the applications, to specific Onboarding projects to integrate customers and suppliers or for personalized attention to their own business partners through the IPM (Integral Partner Management) model.

Key Benefits

  •  No hardware or software investments required
  • Permanent maintenance by dedicated skilled staff
  • Uninterrupted service operation
  • Accessibility from anywhere in the world
  • Ability to completely outsource management of solutions through Edicom Advanced Services