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Electronic Data Interchange

IPM – Integral Partner Management

Edicom Advanced Management Services defined for Outsourcing and Onboarding let you outsource the tasks necessary to administer the client solution and the formalities required to achieve swift integration for the greatest possible number of partners.

When the number of companies in the client's partner community is relevant, it is usually necessary to allocate resources permanently to deal with partners, performing tasks and procedures on an ongoing basis to enable optimum performance of the customer's e-commerce systems.

These tasks are usually handled by the “EDI Administrator Groups”, consisting of technical teams who know the policies and particular features of the client’s B2B communication system.

Through our Advanced Management IPM service (Integral Partner Management), Edicom takes over all the activities of an “EDI Administrator Group”, enabling outsourcing of the tasks involved in ongoing management of your partner community.

Intergral_Partner_Management

Some tasks involved in IPM

  • Reception formats and standards: Publishing or notifying partners of document format specifications and other particulars of messages to be received.
  • EDI user guides: Upkeep and spreading of EDI Guidance among the partner community.
  • Managing communications: Specific attention providing information on the particular features to be applied in communications protocols (networks, point-to-point communications, web services…).
  • Sending and reception trials: Carrying out validation tests on sending and receiving messages and monitoring the outcome. Notifying the partner of the success of the tests and the measures to be taken to solve the problems.
  • Errors and incidents: Permanent help for partners to resolve errors and incidents in transaction exchanges (badly configured messages, communication faults, mandatory fields missing, etc).
  • General information for the partner community: Personalized attention with information on issues such as order shipping status, new delivery locations opening up, updates for given messages, etc.
  • Integrating new messages: Taking the steps indicated to provide information on new documents and performing the tests needed with the partners involved.
  • … etc …

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Integral Partner Management

Fully outsource your EDI platform, delegating Edicom the Permanent Management of your Partner Community.

"Integral Partner Management" includes...

  • Dedicated helpline: An exclusive phone line is provided for individual attention to your community of business partners.
  • Ongoing support for your partners: Permanent attention service for your partner base to resolve any incidents or queries related with connectivity to your B2B communications platform
  • New partner connections: Permanent management of the tasks needed to integrate new business partners.
  • Technical backup for your partner community: Opening interconnections with outside networks, delivering technical documentation, testing connections...