Global integration in the "cloud"
E-commerce platform in ASP-SaaS mode

EDICOM B2B Cloud Platform

Services

EDICOM develops advanced B2B ecommerce models with a client centered focus. Each and every one of the professionals is responsible for ensuring the optimal functioning of the solutions that thousands of users around the world use every day, through our cloud computing model.

The B2B model, EDICOM B2B Cloud Platform, bases its operation on a powerful infrastructure of services managed by qualified professionals who aim to ensure uninterrupted operation of the system activity 24 hours a day, 365 days a year. To do this we integrate a solid organization of qualified people who perform their duties in different areas:

Monitorización técnica 24x7 24x7 technical monitoring: A team of experienced technicians in communications, systems and programming, continuously monitor our technological infrastructure, to ensure flawless functioning of each and every one of the applications and solutions in service. These teams of experts have the specific responsibility of real time decision making, adopting necessary measures to allow uninterrupted service through the B2B EDICOM Cloud Platform.
Centro Internacional de Soporte International Support Center: Subscribing to our e-commerce solutions through our ASP-SaaS platform includes service user support to resolve questions and issues. This service is provided by the C.S.C (Customer Support Center) and ensures personal attention to thousands of users worldwide in up to 7 different languages, during our customers’ normal business hours, in their respective countries.
Project Management Consulting: Made up of a team of engineers from different nationalities who take on, with a strict project management point of view, all the tasks necessary for the steps to develop and adjust when necessary each solution, to achieve the goals and objectives of each client in their ecommerce projects.
	Servicios avanzados de gestión Managed Services: Under the name EDICOM Advanced Services, we offer our customers a wide choice for the outsourcing of all services associated with any B2B project by management of communications or integration with customers or suppliers. These services offer everything from a total outsourcing solution that includes customer ecommerce management and application management by a specialized EDICOM operator, specific Onboarding projects for the integration of customers and suppliers, or personalized attention to its own partners through the IPM (Integrated Partner Management) model.

 

Advantages

  • No investment in fixed hardware or software
  • System is overseen and maintained 24x7 by dedicated technicians
  • Accessible via internet from anywhere in the world
  • Permits the complete externalization of one’s B2B communication platform through Edicom Managed Services