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Business@Mail Pharma: The Platform That Links Laboratories and Pharmacies Electronically


Business@Mail Pharma is a solution developed by EDICOM in collaboration with the main pharmaceutical laboratories operating in Spain to optimize communications in the pharmaceutical supply chain. Pharmaceutical laboratories such as Pierre Fabre, Bayer, Hartmann, Leti, Bioderma and Logista Pharma use the platform every day to send business documents automatically and electronically to all their clients. The solution is totally free of charge to pharmacies.

Order confirmations, despatch advices, delivery notes, e-invoices or monthly billing reports can be sent directly to pharmacies through this electronic platform. Pharmacies access a private online portal to check, download or print their commercial documents securely and confidentially.

The solution, which connects more than 25 laboratories and over 17,000 pharmacies, is consolidated each year, evolving at the service of the main sector stakeholders, allowing them to adjust the service to the specific needs of the users.

Easy management of due dates and payments

Business@Mail Pharma incorporates a module for managing due dates and payments. This way, pharmacies have a complete calendar automatically generated with details of the payments due on each date from their different suppliers. The information, provided by the suppliers, is updated daily, facilitating accounts payable management by pharmacy offices.

This new functionality also provides extended information on each of the payments, such as the contact details of the laboratories to deal with or manage any payment related incidents.

Managing SEPA mandates

Among other documents, the platform makes available to users the possibility of managing SEPA mandates, whose use is compulsory within the European Union, and which must be signed by pharmacies to enable direct debit orders. Thanks to Business @ Mail Pharma, all documents can be managed quickly and 100% electronically.

How the Business@Mail Pharma platform works

  • Taking orders: The sales force takes the orders in the pharmacy.
  • Document publishing: The data are processed to prepare them for publication on the Business@Mail Pharma platform.
  • Notifying the recipient: The pharmacy automatically receives an e-mail notification every time there are documents to be read.
  • Business@Mail Pharma access: The recipient of the documents accesses the platform easily from the same notification. To consult, print or download the invoices or any other document received.

Business@Mail Pharma platform advantages

  • Integration with your B2B communications solution, allowing the direct sending of structured documents and e-invoices to customers such as pharmacies without an EDI solution.
  • Periodic report of confirmations that let you know at all times the status of the published documents.
  • Automation of document sending, immediate and secure delivery, reduction of paper document costs...
  • Optimized solution based on the real needs of pharmacies.
  • User-friendly, visual and intuitive interface.
  • Single point of entry for business documentation from your suppliers.
  • User support service to resolve any queries about platform use.
  • Legal and secure archiving of business documents throughout the legally set period (5 years for e-invoices), with access and recovery fully guaranteed.

Get in touch with us to find out more about our solution and how it can help you.

Would you like to find out more?

Ask for information.


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