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Rejected Invoice Control Service in Chile


The traceability of rejected invoices enables the complete management of the tax compliance process in Chile. Thanks to the cross referencing between the rejected invoice service of the Chilean tax authority and EDICOM’s electronic invoicing solution, clients will always be informed of the status of issued invoices ensuring coherence between the received DTEs and the monthly VAT declaration (Form 29).

The added benefits offered by EDICOM’s electronic invoicing solution correspond to two common scenarios that can negatively affect Chilean companies while managing their invoicing and accounting processes.

The primary issue in both cases occurs when accounting information in the company does not coincide with form 29 for the declaration of VAT sent by the Chilean tax authority (SII).


Better control of invoicing processes

Issued electronic invoices in Chile must be reported to the SII for validation before being sent to final clients. Once the tax authority has validated them, they will be sent back to the issuer. The issuer will then send the invoice to the final recipient in the XML_DTE format.

The electronic invoice recipient will then have eight days to accept or reject the invoice. In cases where that time has expired and no acceptance or rejection has been generated, the SII will formally consider the invoice as accepted by the recipient and incorporate them to the Form 29 VAT declaration.


Rejected Invoices

What happens if the issued invoice has been rejected by the client?

There are many reasons to reject an invoice: if the total is incorrect, if merchandise does not arrive, if merchandise arrived in suboptimal conditions… etc.

Since the acceptance or rejection of an electronic invoice is only communicated to the SII, the tax authority has enabled a system to inform the issuer of any rejected invoices.

EDICOM’s electronic invoicing solution automates and integrates with the SII’s system to periodically search for rejected invoices. With this automated process the issuer is notified through EDICOM’s solution about the status of all issued invoices.

This automated feature optimizes the accounts receivable department’s work since they no longer must manually search for rejected invoices in the SII’s portal.  This valuable information enables the issuer to issue a corresponding debit note to the rejected invoice and re-issue correctly rapidly.


Declared invoices that have not been received.

What happens if our supplier has declared the invoice, but we have not received it as clients?

If you have not received invoices from your providers, companies cannot check and accept or reject invoices in the SII portal. If eight days have passed since your supplier has reported it the SII will consider it accepted and will automatically include it in the Form 29 VAT declaration. This will lead to a discrepancy between the data in the SII and your system and will result in an erroneous Form 29.

EDICOM’s electronic invoicing system can detect incoherencies between the Form 29 VAT report and the received DTEs through a daily automated cross-referencing process of invoices sent to the SII by suppliers.

EDICOM’s integrated and automated platform cross references invoice information in our client’s ERP system with the information received by the SII to ensure data cohesion. When a discrepancy is detected the EDICOM’s solution will send an alert via e-mail or directly to the client’s ERP.

The system also informs the supplier to send the DTE that has not been received within 24 hours. If the invoice is not received in 24 hours, it will automatically reject the invoice in the SII portal.

Thanks to this new and automate process EDICOM’s clients can avoid the additional costs incurred by the payment of incorrectly declared taxes.

The traceability and automation offered by EDICOM’s electronic invoicing service are key tools for solving these recurring issues that happen because of the different processes in the Chilean e-invoicing system.




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