EDI Academy - What should I take into account when choosing my EDI provider?
When rolling out Electronic Data Interchange (EDI), one of the most critical points for businesses is choosing the technology provider. Increased efficiency, optimization of logistics for business processes and economic savings will all depend to a great extent on the solution implemented.
In this new instalment of EDI Academy, we synthesize the main factors to take into account before engaging an EDI and e-billing provider.
System crashes are a blow to productivity. One of the major benefits of EDI is precisely the exchange of data in real time. If the solution stops working, administration and logistics departments will be faced with great obstacles when carrying out any task.
In this sense, it is advisable to demand an SLA from the technology provider, in other words, a signed agreement whereby they undertake to maintain a minimum basic service. This way, you are assured of their technology capacity.
EDICOM clients, for example, have an SLA that guarantees 99.9% availability of EDI solutions.
Check out the provider’s track record and experience. Analyse which type of customers they have worked with (small businesses or large corporations?), which sectors they specialize in, what outcomes other companies implementing the solution have achieved, etc. This will let you detect whether they are really ready to deal with a case such as yours.
One of the aspects requiring most attention when signing up for EDI is security. You will be sending and receiving large amounts of confidential documents through your solution, so it is crucial to ensure data integrity.
If any technical problem occurs, what service does the provider offer? Choose a technology partner with 24x7x365 assistance. Moreover, in the case of multinationals, check that the support is available in several languages.
If your company operates in several countries, you need a solution that meets the requirements of each jurisdiction, for example for e-invoicing. Each region lays down different obligations. This is why it is so important to have the support of a technology provider which not only works globally, but is also continually adapting to new regulatory frameworks.
To encourage this updating, EDICOM has created the Permanent e-Invoicing Observatory, which studies the evolution of this system around the world and applies the pertinent changes to the technology solution. This allows businesses to centralize all their EDI and e-invoicing communications in a single platform.
Finally, you need to analyse the solution’s characteristics. The most recommendable is a multi-standard, multiprotocol platform integrated with your ERP or management system. This way, it will be possible to engage in seamless electronic data interchange with any trading partner, automatically and with no need to modify your in-house working procedures.
Would you like to know more about the EDI solution from EDICOM?
You can send us any queries you have, or request a live demonstration from our team, using the contact form. You can also find further information by perusing success stories from our clients, such as Unilever, Kraft or Cortefiel.