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EDI Managed Services

EDI communication platforms developed by EDICOM are optimized for operation as a service from its technology Cloud B2B Platform.

This concept of outsourcing is to delegate to EDICOM the installation, maintenance and operation of hardware and software resources required for implementation of the project, thereby releasing the customer from making costly investments to implement and maintain EDI communications platform.

You can also benefit from a robust range of managed services to help you optimize your EDI communications platform. Some services, based on the concept of total outsourcing, are the delegation of task parameterization, administration and monitoring of the installation. This way, the customer can completely delegate the tasks to be performed by users to configure new maps, discharge of partners, management of electronic certificates, monitoring of alerts and incidents ...

EDI Managed Services include:

Construction and maintenance of maps

 Building and construction of multi-data structures from the customer's internal computer system (Microsoft Dynamics, SAP, Oracle ...) for conversion to EDI formats (EDIFACT, X12, XML, Tradacom ...) required by partners in the project integrated EDI customer.

Partner Management

Through EDI managed services, EDICOM may delegate the tasks associated with profiling in the communications network, the high, low or maintenance of operational points, the management of interconnections with partners who’s networks are not EDICOMNet…
A wide range of services ranging from coordination of the early exchanges through test environments to Onboarding projects for rapid integration of EDI into your project partners, through the administration and management of these in your communications platform .

Support and customer care

The implementation of EDI projects in service mode from B2B EDICOM Cloud Platform provides access to support services for technical maintenance of your installation or attention to questions and issues.
The support service is provided at all times by qualified professionals in computing and telecommunications, which shall ensure that its EDI solution is permanently operational.

Management and monitoring of alerts and errors

Contracting the EDICOM Outsourcing Service makes available to the client an EDICOM user who continuously monitors the EDI solution. Thus, in case of errors in sending or receiving messages, EDICOM can react immediately to find the cause of the problem and resolve it as quickly as possible by any means necessary.

Immediate incident reporting

Full externalization of the platform by no means signifies that you are kept out of the loop. You will be kept fully informed of all actions taken by our support center in the interests of keeping your platform at peak performance.

Full Outsourcing of your EDI Solution

Find out details of our advanced management services here


  • Eliminate the use of paper in your business transactions
  • Improved information processing
  • Reduced administrative and operational costs
  • Reduced response times
  • Increased profitability